As an ethical business, we try to keep our postage prices as reasonable as possible, while still getting your order to you as swiftly as we can. We send our parcels via Royal Mail (or with the most cost-efficient courier for your package) and we expect that they should arrive within a reasonable time frame – although we do request that you are patient with us and with the courier.
Your delivery address & contact details
When you place an order with us, please think carefully about your delivery address. Please choose an address where there will definitely be someone available to receive the package. This might need to be your place of work, or perhaps a neighbour, if your home is usually empty during the day. Needless to say, please do take care when entering your address, because we will send the parcel to whatever address you request of us, and we cannot be responsible if it turns out the address was not correct!
Similarly, please take care when entering your email address and phone number. The email address needs to be correct so that you will receive the order confirmation and updates about its dispatch; the telephone number may be required by the courier so that they can contact you if there is a problem with the delivery. If your contact details are incorrect then we will have a hard time keeping you up to date with what is happening.
Postage times – within the UK
When we post something within the UK, we expect that it will arrive within three working days (normally including Saturdays) of the date we send it, which will usually be within one or two working days of receiving your order.
However, if it does not arrive on time, please do be patient, and give it an extra couple of days just to be on the safe side before contacting us.
Postage times – within Europe
When we post a something within Europe, we expect that it will arrive within about a week of the date we send it, which will usually be within one or two working days of receiving your order.
However, if it does not arrive on time, please do be patient, and give it an extra week just to be on the safe side before contacting us.
Postage times – internationally
When we post something internationally, we expect that it will arrive within about a week and a half of the date we send it, which will usually be within one or two working days of receiving your order.
However, if it does not arrive on time, please do be patient, and give it an extra couple of weeks just to be on the safe side before contacting us. It is our experience that sometimes international postage can take up to six weeks, which is exceptionally poor service, but unfortunately there is very little we can do about it once we have taken the package to the Post Office or to the courier.
While we are more than happy to send packages to any country in the world, we do recommend that you approach a more local supplier first, as this will drastically reduce the price of postage as well as the delivery time.
If you need something delivered faster than might be normal, please indicate this when you make your order. If it is especially urgent, then please do contact us about it, and we’ll do what we can to expedite your order. There may be an additional charge for this service that will have to be paid before we can arrange the faster (and more therefore expensive) delivery service.
If an order comes back to us because the postman or courier was unable to deliver it to you, then we will contact you to let you know what has happened. We will be unable to refund to you the price of postage in these circumstances, and if you would like us to attempt another delivery, we will require an additional payment to cover the cost of booking the second delivery.
Returning an item to us
If you need to return something to us, please contact us about it first. If there was a fault with the item, then we will do what we can to make things right, which may include refunding the cost of postage to send it back to us (as long as you follow our instructions). If you simply change your mind, or if you ordered an incorrect size, or anything like this, then you will need to bear the cost of posting it back to us, and we will need to receive the item before we can process any refunds.